Refund policy

LOCAL - ORDER CHANGES/CANCELLATION

We require 48 hours notice if you need to make changes to your order. Edits to orders with less than 48 hours notice are subject to baker's availability and cannot be guaranteed.
To cancel or reschedule your order, we require a minimum 48 hours notice. Refunds for cancelations with less than 48 hours notice are subject to baker's approval and cannot be guaranteed.
We do not provide refunds for any orders placed wrongly, excepting orders erroneously placed for future dates (i.e., the batter has not already been prepared/the cake has not already been made). Please check your order carefully before checking out.

LOCAL - DELIVERY

We require 48 hours notice if you need to make changes to your order. Edits to orders with less than 48 hours notice are subject to baker's availability and cannot be guaranteed.
We do not provide refunds for any delivery orders that were dropped off at the correct address within the selected time window. We encourage double-checking that your delivery address and contact information are correct at time of purchase. (If you're ordering a cake to the UVA dorms, please note that mailing addresses often differ from street addresses and that delivery drivers have no way of accessing the inside of dorm buildings!) If your order is a gift, we also strongly encourage letting the recipient know that a perishable treat is coming their way so that someone is there to receive it.

SHIPPING

We require 48 hours notice if you need to make changes to your order. Edits to orders with less than 48 hours notice are subject to baker's availability and cannot be guaranteed.
We do not provide refunds for any orders placed wrongly, excepting orders erroneously placed for future dates (i.e., the batter has not already been prepared/the order has not already been made).
We do not provide refunds to orders shipped to incorrectly entered addresses. We encourage double-checking that your delivery address and contact information are correct at time of purchase.
Once an order has shipped from our shop, Cake Bloom is not responsible for delays in transit caused by inclement weather, natural disasters, or other carrier delays. Please keep an eye on weather in your area; if you’d like to reschedule your order for a future shipment date, please let us know and we'd be happy to assist you!